ShoutOUT.AI - Help Center

Create the Perfect Help Center

We have everything you need to create a dynamic, user-friendly knowledge base and scale up your customer support with ease

Publish easily consumable content without a limit

Maximize visibility and accessibility of your help content

Request a Demo

Share Knowledge at Rocket Speed

Centralised Information

Centralize all important information in one place. This makes it easier for users to find the necessary information without contacting the customer support centre.

Enable Enhanced Articles

Powerful versioning and modular design makes it easy to keep everything updated as the content of your knowledge base articles evolves.

Real-time Preview

View customisation changes to each knowledge base article instantly, eliminating unnecessary guesswork.

Enable Article Revisions

Ensure your users can access accurate information by revising and updating all your knowledge base articles whenever needed.

User-friendly Interface

With its sleek design and intuitive navigation, you can effortlessly create, update, and organise your articles without any technical hassle.

24/7 Access

By providing a self-service platform, a customer service knowledge management help centre enables users to access information and find solutions to their problems anytime, anywhere.

Time and Cost Savings

With our knowledge-base software, you can publish knowledge-base articles in multiple languages. This reduces the time and costs spent on scaling customer service teams and the cost of hiring local teams or paying for linguists.

Improved Customer Experience

Our well-structured and easily accessible help desk knowledge base software enhances the customer experience by empowering users to find answers quickly and independently.

Multilingual Support

Support your growing local and global customer base in their knowledge with multi-language support - we support several languages, and it’s very easy to switch around languages.

Manage Any Number of Articles from One Dashboard

Content Management System (CMS)

Create, edit, and organise your knowledge base content hassle-free.

User-friendly interface that’s easy to
navigate

Supports various content formats, such
as knowledge-base articles and FAQs

Makes it very easy to structure and
present information effectively

Create Categories

Categorize your knowledge-base articles to help users navigate through different topics and find specific information.

Create your own categories with ease

Ensure the overall structure of the
knowledge base remains coherent
and organised

Facilitate effective knowledge sharing by
creating categories and sharing
knowledge in a way that reflects your
unique perspective to help customers
become successful

Customisation and Branding

Create a unique and distinct knowledge base that sets you apart from your competition.

Change the portal’s theme colour to suit
your brand’s look and feel

Customise the page title and page
headers to suit each knowledge article

Strengthen brand recognition, reinforce
brand trust, and foster a sense of
familiarity for users

Responsive Design

With the increasing use of mobile devices, a help center must have a responsive design that adapts to different screen sizes.

Enable users to access your knowledge
base effectively from their preferred
device

With a responsive design, your
knowledge base is more likely to rank
higher in search engine results pages,
increasing its visibility and attracting
more organic traffic

Improve user satisfaction, reduce
frustration, and encourage prolonged
engagement

get in touch

Start Making Use of a Help Center Knowledge Base today!

A better experience for your customers, and fewer headaches for your team. You'll be set up in minutes!

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