Excellent customer care to help you take one small step for your brand and one giant leap for growth.
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Build a secure point of contact and assist customers in contacting your brand with ease by providing a seamless and efficient communication experience across multiple channels.
Collect important customer information via the live chat support and easily view chat history from the helpdesk portal without going through the hassle of opening multiple tabs.
Leverage programmed knowledge and algorithms to analyse user queries, identify the underlying expectations, address the problem(s), and provide relevant solutions effectively.
Build trust, enhance customer satisfaction, and foster a lasting good impression that reflects the brand's commitment to ensure exceptional customer support with our AI powered chatbots.
Revolutionize the customer experience and improve CRM customer service and support by integrating conversations from multiple channels into one platform.
With its user-friendly interface and simple CRM, you can run targeted campaigns for your customer base and distribute SMS campaigns to a cluster of customer contacts.
That’s not all. You can also easily collect analytics and statistics of the overall CRM performance and export them to drive data-informed decision-making.
Enable live support for real-time customer support and answer your customer queries in minutes rather than hours.
Moreover, you can also deliver an exceptional omnichannel customer experience and reduce agent effort in customer service with advanced AI chatbots.
Effective chat support comes with Natural Language Processing (NLU), seamless bot-to-human handoff, and canned responses for customer service, analytics, and reporting - making it seem effortless.
Improve customer experience with an advanced Content Management System (CMS) and empower customers to find answers to their queries 24/7 - at their own pace.
With ShoutOUT’s help center, you can easily build your knowledge base for customer support enabling agents to deflect repetitive queries with its centralised library of help articles.
From creating categories to customisation, branding and responsive design, users can conveniently manage the knowledge base help center to create or update help articles.
Book a demo and talk to our team to spruce up your customer service management
Our Helpdesk software answers customer queries and addresses user or system issues.
No, you’re not required to provide your credit card details when you register.
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Create an account at https://helpdesk.shoutout.ai/app/login.
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